We are committed to protecting your privacy in accordance with the Kingdom of Saudi Arabia's Personal Data Protection Law
Under the Law, Saada acts as the data controller for personal data collected and processed through our platform.
We collect various types of personal data to provide our media and narrative intelligence services. Whether data collection is mandatory or voluntary is indicated at the relevant collection points.
Data required to create and manage your account on the platform.
Additional data that helps us customize your experience and improve service quality.
Data automatically collected when you use the platform.
Data used to communicate with you and provide support.
Data you input to use monitoring and analysis services.
We process your personal data for the following purposes in accordance with the principles set out in the Law:
Providing media intelligence services, entity tracking, narrative clustering, and sending signals and alerts.
Legal basis: Contract execution/agreement with you (Article 6 of the Law)
Creating and managing your account, verifying your identity, and preventing unauthorized access.
Legal basis: Legal obligation compliance (Article 6 of the Law)
Analyzing usage patterns to improve platform functionality and develop new features.
Legal basis: Legitimate interest (Article 6 of the Law)
Responding to your inquiries, providing technical support, and sending important service notifications.
Legal basis: Contract execution/agreement with you (Article 6 of the Law)
Protecting the platform from cyber attacks, preventing fraud, and ensuring data integrity.
Legal basis: Legitimate interest (Article 6 of the Law)
Complying with legal and regulatory obligations in the Kingdom.
Legal basis: Legal obligation compliance (Article 6 of the Law)
We rely on the following legal bases to process your data in accordance with Article 6 of the Law:
Data necessary for executing the service agreement between us and providing platform services.
Data processed to comply with legal and regulatory obligations in the Kingdom, including cybersecurity requirements.
Data processed when we have a legitimate interest that does not adversely affect your fundamental rights and freedoms, such as security improvement and fraud prevention.
Some data is processed based on your explicit consent, which can be withdrawn at any time.
We respect your privacy and do not sell your data to third parties. We may share your data in the following limited circumstances:
We share data with accredited external service providers acting on our behalf (e.g., hosting services, email services, analytics tools). These providers sign agreements requiring them to protect data in accordance with the Law.
We may disclose data when required by law or regulation in the Kingdom, or upon request from competent government authorities following proper legal procedures.
We may share data with affiliated companies or business partners to provide services, provided these entities are committed to protecting data to our standards.
In the event of asset sale or merger, data may be transferred as part of the transaction, continuing to be protected in accordance with the Law.
We create and use aggregated, anonymized data for analytics and statistics. This data cannot be linked to specific individuals.
Your data is primarily stored within the Kingdom of Saudi Arabia. If data is transferred outside the Kingdom, we comply with Law requirements in this regard.
We retain your data for the periods necessary to provide our services and comply with our legal obligations:
In accordance with the Law, you have the following rights regarding your personal data:
You have the right to obtain confirmation of data processing and a copy of your data.
How to exercise: Send your request to privacy@saada.ai; we'll respond within 15 business days
You have the right to request correction of inaccurate data or completion of incomplete data.
How to exercise: Log into your account or send a request via email
You have the right to request deletion of your data when there is no legal justification for retention.
How to exercise: Send a request to privacy@saada.ai with the reason explained
You have the right to request restriction of data processing in certain circumstances.
How to exercise: Contact us via email to discuss your request circumstances
You have the right to receive your data in a structured, machine-readable format.
How to exercise: Send your request to privacy@saada.ai; we'll provide data in CSV or JSON format
You have the right to object to data processing based on legitimate interest.
How to exercise: Send your objection with reasons to privacy@saada.ai
When processing is based on consent, you may withdraw it at any time.
How to exercise: Use account settings or contact us via email
You have the right to file a complaint with SDAIA if you believe your rights have been violated.
How to exercise: Visit SDAIA website: sdaia.gov.sa
We implement appropriate technical and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction:
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The platform is intended for organizations and professionals. We do not intentionally collect data from individuals under 18 years of age. If we discover we have collected a child's data by mistake, we will take steps to delete it immediately.
We may update this policy periodically to reflect changes in our practices or Law requirements. Any significant changes will be announced via the platform or email. The 'Last Updated' date at the top of this page indicates the last review.
If you have any questions, inquiries, or complaints regarding this policy or your personal data, you can contact our Data Protection Officer: